Last updated: 20 June 2026

This Privacy Policy explains how MK UNIVERSAL SOLUTIONS LTD collects, uses and protects personal information when you use our website, contact us, use our contact form, use our website chat tools, or make an enquiry about our services.

1. Who we are

MK UNIVERSAL SOLUTIONS LTD is a private limited company registered in England and Wales.

Company name: MK UNIVERSAL SOLUTIONS LTD
Company number: 16779536
Registered office: 25 Woodlands Avenue, London, England, E11 3RA, United Kingdom
Website: mkus.co.uk
Email: [email protected]
Telephone: +44 7366 039400

For the purposes of UK data protection law, MK UNIVERSAL SOLUTIONS LTD is the data controller for personal information processed through this website and in connection with our business services.

2. What personal information we collect

We may collect and process the following personal information:

• your name;
• your email address;
• your phone number, if you choose to provide it;
• your business name, if you choose to provide it;
• the service you are interested in;
• the content of your message, enquiry, chat conversation or support request;
• information you choose to provide through our contact form, AI assistant, live chat, email, phone or other communication methods;
• basic technical information such as your IP address, browser information, device information, page URL, date and time of submission, where this is generated by the website, contact form, security tools, chat tools or server logs;
• cookie preferences and similar consent information where this is generated by our cookie consent tools.

We only collect information that is relevant to responding to your enquiry, providing our services, maintaining website security, operating website chat tools, and meeting our business or legal obligations.

Please do not provide sensitive personal information through our website, contact form, AI assistant or live chat unless it is necessary for your enquiry.

3. How we collect personal information

We collect personal information when you:

• submit a contact form on our website;
• use our AI assistant or live chat tools;
• contact us by email, phone or other communication methods;
• request information about our services;
• enter into business discussions with us;
• use our website, where technical information may be collected through cookies, consent tools, security tools, chat tools or server logs.

4. How we use your personal information

We use personal information for the following purposes:

• to respond to your enquiry;
• to operate our website contact form, AI assistant and live chat tools;
• to answer general questions about MK UNIVERSAL SOLUTIONS LTD, our services, projects, applications, support pages, privacy information and cookie information;
• to discuss your service requirements;
• to prepare quotes, proposals or business communications;
• to provide IT, digital, logistics, cleaning, media, software, app-related or other business support services;
• to keep records of business communications;
• to improve our website, support process and customer communication where appropriate;
• to protect our website, systems and business from misuse, spam, fraud or security threats;
• to comply with legal, tax, accounting or regulatory requirements.

5. Lawful basis for processing

We process personal information under one or more of the following lawful bases:

• Legitimate interests – to respond to enquiries, operate our business, maintain records, provide website support tools, protect our website and communicate with potential or existing clients.
• Contract – where processing is necessary to take steps before entering into a contract or to provide services under a contract.
• Legal obligation – where we need to keep records for tax, accounting, company law or other legal reasons.
• Consent – where you have clearly given consent, for example for certain optional cookies, chat features, analytics, marketing communications, or other optional website technologies where consent is required.

6. Contact forms

When you submit a contact form, the information you provide is sent to MK UNIVERSAL SOLUTIONS LTD so that we can respond to your enquiry.

The contact form may also include technical information such as the sender IP address, page URL, date, time and user agent for security and anti-spam purposes.

Please do not submit sensitive personal information through the website contact form unless it is necessary for your enquiry.

7. AI assistant and live chat

Our website may use chat tools to help visitors ask questions, contact us or find information about our services, projects, applications, privacy information and cookie information.

These tools may include:

• Chatbase – used to provide an AI website assistant that can answer general questions based on approved MK UNIVERSAL SOLUTIONS LTD website and knowledge base content;
• tawk.to – used to provide live chat and visitor communication features.

When you use the AI assistant or live chat, the information you type into the chat may be processed so that the tool can provide a response, forward an enquiry, support communication, maintain chat history, prevent misuse, or improve the support process.

Depending on the tool and configuration, chat tools may process:

• the content of your chat messages;
• your name, email address or phone number if you choose to provide them;
• page URL and website interaction information;
• IP address, browser, device and technical information;
• timestamps and conversation metadata;
• cookies or similar identifiers needed to operate the chat, remember a conversation, prevent abuse or provide support.

The AI assistant is intended for general information only. It does not create a contract, booking, formal quote or legal commitment. Formal enquiries, bookings, quotes, complaints and data protection requests must be confirmed directly with MK UNIVERSAL SOLUTIONS LTD.

Please do not enter sensitive personal information, payment details, passwords, private documents or confidential information into the AI assistant or live chat unless it is necessary and appropriate for your enquiry.

8. Cookies and similar technologies

Our website may use cookies and similar technologies to make the website work properly, remember consent preferences, protect forms from spam, provide chat features, improve performance and understand how visitors use the site.

Some cookies are necessary for the website to function. Non-essential cookies, such as analytics, marketing or certain optional third-party features, will only be used where required consent has been obtained.

Chat tools, security tools, analytics tools and embedded third-party services may set cookies or similar identifiers depending on configuration and user interaction.

More information is available in our Cookie Policy.

9. Anti-spam and security tools

We may use security or anti-spam tools to protect our contact forms, chat tools and website from abuse, automated spam, fraud or malicious activity.

These tools may process limited technical information such as IP address, browser data, interaction data, device information or challenge-response data for security purposes.

10. Who we share personal information with

We do not sell personal information.

We may share personal information with trusted service providers where necessary for website hosting, email delivery, website chat tools, AI assistant tools, live chat tools, security, cookie consent management, business administration, accounting, IT support or legal compliance.

These providers may include:

• website hosting providers;
• email providers;
• AI assistant and chatbot providers, including Chatbase where used;
• live chat providers, including tawk.to where used;
• cookie consent and privacy management providers;
• security and anti-spam providers;
• cloud storage providers;
• accounting or business software providers;
• professional advisers where necessary.

We only share personal information where necessary and expect service providers to handle personal information securely and lawfully.

11. International transfers

Some service providers used for website hosting, email, cloud storage, website chat tools, AI assistant tools, live chat tools, security tools or business systems may process data outside the United Kingdom.

Where this happens, we aim to use providers that apply appropriate safeguards required under UK data protection law, such as recognised transfer mechanisms, contractual safeguards or other lawful protections.

12. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

• General website enquiries are normally kept only for as long as needed to respond and manage the enquiry.
• Chat conversations may be kept for as long as reasonably necessary to respond to enquiries, manage support, maintain business records, prevent misuse or improve the support process.
• Business records, invoices, contracts and accounting information may be kept for up to 6 years or longer where required by law.
• Technical logs may be kept for a shorter period for security, troubleshooting and website maintenance.
• Cookie consent records may be kept for as long as needed to demonstrate and manage consent preferences.

13. How we protect personal information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

These measures may include password protection, secure devices, encrypted cloud services, access controls, website security tools, anti-spam tools, reputable service providers and regular review of systems.

No website or online service can be guaranteed to be completely secure. You should avoid sending passwords, payment details, unnecessary sensitive information or confidential documents through website forms, AI assistants or live chat unless specifically required and appropriate.

14. Your rights

Under UK data protection law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of your information where applicable;
• object to certain types of processing;
• request restriction of processing;
• request data portability where applicable;
• withdraw consent where processing is based on consent.

To exercise your rights, please contact us at [email protected].

15. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, service providers, chat tools, cookie tools or business operations.

The latest version will be published on this page.

17. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

MK UNIVERSAL SOLUTIONS LTD
25 Woodlands Avenue
London, England
E11 3RA
United Kingdom
Email: [email protected]
Tel: +44 7366 039400